System Support
Supporting a B2B process requires working closely with your internal staff and trading partners (customers, suppliers and value-added networks). If the B2B process breaks down you need to determine where the process failed:
- In your internal business application
- In your internal interfaces
- In your internal EDI software
- In the communication process or software
- In the trading partner's business application software or setup
- In the trading partner's interface software
- In the trading partner's EDI software.
Once it has been determined where the problem occurred it needs to be resolved in a timely fashion.